The Leonardo Blog

We're thrilled to share with you that Leonardo has won 2019 Red Hat Hackathon 'ReBoot Customer Experience with Open Source'. Early on Friday morning ( 5am AEDT 13th December 2019), Leonardo awarded first place from a field that included 320 participants from across the globe. The Hackathon's brief was to reinvent customer experience using Open Source. Providing an outstanding customer experience that customers actually love is especially challenging in more traditional industries like banking, insurance, telecommunication, public sector/government, healthcare, manufacturing, or transportation. These markets offer great opportunities for change and disruption as has been shown by many examples such as Uber disrupting transportation, Twilio disrupting telcos and Stripe or Transferwise disrupting banking. We want you to be the next disrupter who creates a customer experience that users actually love. An Open Source solution - ACE Airline Customer Experience Our project is an application using a Red Hat Process Automation Manager process-as-microservice developed for "ACE Airlines", our fictional client (see video above for the demo). It communicates personalised, event-driven (gate change, delay, etc.) messages to passengers in the language of their choice, using their preferred communications type (SMS, push notification, email).

All businesses have processes, from payroll to patient admissions. Often, the larger the organisation, the more unwieldy its processes can become.

Leonardo will be exhibiting at 2019 Gartner Symposium / ITXPO Gold Coast. We will be talking about how we drive end-to-end process improvement - from business architecture and modelling to process mining and automation, integration and platform- implemented for clients using an agile, scalable delivery model.

The following set of instructions are for swapping between the different PIE PAMlet environments. NOTE: These instructions follow the use case of swapping between DEMO-PIE and DEV-PIE, but the scenario is similar if you intend to swap in the other direction. Step 1 - Execute the script and follow the prompts

Scenario : A mortgage application is automatically qualified and becomes ready for final approval In this scenario we will: give you a high-level introduction to using Red Hat's Business Central to view the Mortgage process and to view a Decision Table in the process (see Demo Steps: Business Central) allow a customer to submit an application for a Mortgage using the applicant's UI developed in Entando (see Demo Steps: Applicant UI) allow the mortgage lender to view the status of a mortgage application and then claim the application and move it to Final Approval (see Demo Steps: Lender UI)