--- title: Discussing all thing Process! | Lida Du Plesis description: "Lida joined Leonardo Consulting after five years as Process Analyst in the Credit Card industry at major banks in South Africa and Switzerland. Through her background in Information Technology and diverse experience in the industries of Banking, Publishing, Personnel Management and now Mining, Lida has a unique mixture of skills to align strategy, technology and operations. Her experience spans the complete Business Process Management lifecycle; from definition, documentation and maintenance of an ARIS database of core processes to the implementation of process cost management tools which support corporate efficiency and drive continuous improvement. This includes operation wide capacity planning based on well-defined cost, volume, time and utilisation measures to support Activity Based Costing." --- [![LeonardoUST_CMYK-1](https://blog.leonardo.com.au/hubfs/LeonardoUST_CMYK-1.svg "LeonardoUST_CMYK-1")](https://www.leonardo.com.au/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f) ![cross-icon](https://blog.leonardo.com.au/hubfs/cross-icon.svg?t=1536031936288 "cross-icon") ![business-design](https://blog.leonardo.com.au/hubfs/business-design.svg "business-design") ###### [Business Design](https://www.leonardo.com.au/business-design-consulting-advisory) ![process-automation](https://blog.leonardo.com.au/hubfs/process-automation.svg "process-automation") ###### [Process Automation](https://www.leonardo.com.au/process-automation) ![data-integration](https://blog.leonardo.com.au/hubfs/data-integration.svg "data-integration") ###### [Integration & API](https://www.leonardo.com.au/integration) ![platform-engineering](https://blog.leonardo.com.au/hubfs/platform-engineering.svg "platform-engineering") ###### [Platform Engineering](https://www.leonardo.com.au/platform-engineering) ![Event_bg](https://cdn2.hubspot.net/hub/3842749/hubfs/Backgrounds%20/Event_bg.jpg?width=2000&name=Event_bg.jpg "Event_bg") # The Leonardo Blog ## [Why Measure Process Performance?](https://blog.leonardo.com.au/why-measure-process-performance-lduplessis) Written by [Lida Du Plesis](https://blog.leonardo.com.au/author/lida-du-plesis) On January 30, 2015 - [Automation (2)](https://blog.leonardo.com.au/topic/automation) - [bpm (3)](https://blog.leonardo.com.au/topic/bpm) - [BPM - Business Process Management (111)](https://blog.leonardo.com.au/topic/bpm-business-process-management) - [BPM/EA Technology (25)](https://blog.leonardo.com.au/topic/bpmea-technology) - [Business Innovation (5)](https://blog.leonardo.com.au/topic/business-innovation) - [CXM (1)](https://blog.leonardo.com.au/topic/cxm) - [EA - Enterprise Architecture (7)](https://blog.leonardo.com.au/topic/ea-enterprise-architecture) - [Intergration (12)](https://blog.leonardo.com.au/topic/intergration) ## Lida Du Plesis Lida joined Leonardo Consulting after five years as Process Analyst in the Credit Card industry at major banks in South Africa and Switzerland. Through her background in Information Technology and diverse experience in the industries of Banking, Publishing, Personnel Management and now Mining, Lida has a unique mixture of skills to align strategy, technology and operations. Her experience spans the complete Business Process Management lifecycle; from definition, documentation and maintenance of an ARIS database of core processes to the implementation of process cost management tools which support corporate efficiency and drive continuous improvement. This includes operation wide capacity planning based on well-defined cost, volume, time and utilisation measures to support Activity Based Costing. ### Recent Posts: ## [Why Measure Process Performance?](https://blog.leonardo.com.au/why-measure-process-performance-lduplessis) Ultimately, the aim of any business is to deliver on customers and stakeholders performance expectations, be it profit, market share, customer satisfaction or compliance – anything that will gain competitive advantage and add value to the organisation. Typically, a number of key measures are used to report on and manage the delivery of that performance. Too often, however, those measures only represent part of the picture. - [Lida Du Plesis](https://blog.leonardo.com.au/author/lida-du-plesis) - 4 min read - Jan 30, 2015 1:27:00 PM - [Roger Tregear (62)](https://blog.leonardo.com.au/author/roger-tregear) - [Sandeep Johal (21)](https://blog.leonardo.com.au/author/sandeep-johal) - [Daniel Weatherhead (19)](https://blog.leonardo.com.au/author/daniel-weatherhead) - [Marco Fargnoli (11)](https://blog.leonardo.com.au/author/marco-fargnoli) - [Leonardo Consulting (8)](https://blog.leonardo.com.au/author/leonardo-consulting) - [Terry Lee (7)](https://blog.leonardo.com.au/author/terry-lee) - [Andreas Havliza (5)](https://blog.leonardo.com.au/author/andreas-havliza) - [Darren Wright (4)](https://blog.leonardo.com.au/author/darren-wright) - [Frederick Halas (4)](https://blog.leonardo.com.au/author/frederick-halas) - [Gilles Morin (4)](https://blog.leonardo.com.au/author/gilles-morin) - [Philipp Joebges (3)](https://blog.leonardo.com.au/author/philipp-joebges) - [Clement Hurpin (3)](https://blog.leonardo.com.au/author/clement-hurpin) - [Adam Mutton (3)](https://blog.leonardo.com.au/author/adam-mutton) - [Indrajit Datta Chaudhuri (3)](https://blog.leonardo.com.au/author/indrajit-datta-chaudhuri) - [Ian Edwards (2)](https://blog.leonardo.com.au/author/ian-edwards) - [Bassam AlKharashi (2)](https://blog.leonardo.com.au/author/bassam-alkharashi) - [Anita Halse (2)](https://blog.leonardo.com.au/author/anita-halse) - [Carmen Jacobs (2)](https://blog.leonardo.com.au/author/carmen-jacobs) - [Prof Marcello La Rosa (1)](https://blog.leonardo.com.au/author/prof-marcello-la-rosa) - [Rene Van Bosch (1)](https://blog.leonardo.com.au/author/rene-van-bosch) - [Patrick Kavanagh (1)](https://blog.leonardo.com.au/author/patrick-kavanagh) - [Lucienne Van Hilten (1)](https://blog.leonardo.com.au/author/lucienne-van-hilten) - [Chris Nagel (1)](https://blog.leonardo.com.au/author/chris-nagel) - [Lida Du Plesis (1)](https://blog.leonardo.com.au/author/lida-du-plesis) - [Andre McGuire (1)](https://blog.leonardo.com.au/author/andre-mcguire) - [Patrick Roupin (1)](https://blog.leonardo.com.au/author/patrick-roupin) - [Edward Goh (1)](https://blog.leonardo.com.au/author/edward-goh) - [Craig Bekker (1)](https://blog.leonardo.com.au/author/craig-bekker) - [Sam Nguyen (1)](https://blog.leonardo.com.au/author/sam-nguyen) - [Dane Porter (1)](https://blog.leonardo.com.au/author/dane-porter) - Recent - Popular - Categories ### Lists by Topic - [BPM - Business Process Management (111)](https://blog.leonardo.com.au/topic/bpm-business-process-management) - [BPM/EA Technology (25)](https://blog.leonardo.com.au/topic/bpmea-technology) - [The Process Session (23)](https://blog.leonardo.com.au/topic/the-process-session) - [Process Modelling (18)](https://blog.leonardo.com.au/topic/process-modelling) - [News (14)](https://blog.leonardo.com.au/topic/news) - [Intergration (12)](https://blog.leonardo.com.au/topic/intergration) - [EA - Enterprise Architecture (7)](https://blog.leonardo.com.au/topic/ea-enterprise-architecture) - [Platform (6)](https://blog.leonardo.com.au/topic/platform) - [Business Innovation (5)](https://blog.leonardo.com.au/topic/business-innovation) - [Red Hat (4)](https://blog.leonardo.com.au/topic/red-hat) - [bpm (3)](https://blog.leonardo.com.au/topic/bpm) - [Automation (2)](https://blog.leonardo.com.au/topic/automation) - [Process Automation (2)](https://blog.leonardo.com.au/topic/process-automation) - [Process Mining (2)](https://blog.leonardo.com.au/topic/process-mining) - [Regulatory Optimisation (2)](https://blog.leonardo.com.au/topic/regulatory-optimisation) - [Video (2)](https://blog.leonardo.com.au/topic/video) - [process (2)](https://blog.leonardo.com.au/topic/process) - [redhat (2)](https://blog.leonardo.com.au/topic/redhat) - [CXM (1)](https://blog.leonardo.com.au/topic/cxm) - [RPA (1)](https://blog.leonardo.com.au/topic/rpa) [see all](https://blog.leonardo.com.au/author/lida-du-plesis#) ## Subscribe and Get The Latest News ## Related Posts ### Subscribe to Email Updates [![LeonardoUST_CMYK](https://blog.leonardo.com.au/hs-fs/hubfs/LeonardoUST_CMYK.png?width=791&name=LeonardoUST_CMYK.png "LeonardoUST_CMYK")](https://www.leonardo.com.au) Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies. **What We Do** **Resources** ##### Company 2022 ©Incotrade Australia Pty Ltd trading as Leonardo Consulting  |  All rights reserved   |   ACN 066 273 256. |  [Privacy Statement](https://www.leonardo.com.au/privacy)  [**](http://www.facebook.com/leonardoconsultingAU) [**](https://www.linkedin.com/company/leonardo-consulting/) [**](http://www.twitter.com/leonardoBPM) [**](http://www.youtube.com/leonardoconsulting)