--- title: Discussing all thing Process! | CXM description: CXM | Discussing all things process - including Business Process Management, Process Automation, Integration and Platform. --- [![LeonardoUST_CMYK-1](https://blog.leonardo.com.au/hubfs/LeonardoUST_CMYK-1.svg "LeonardoUST_CMYK-1")](https://www.leonardo.com.au/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f) ![cross-icon](https://blog.leonardo.com.au/hubfs/cross-icon.svg?t=1536031936288 "cross-icon") ![business-design](https://blog.leonardo.com.au/hubfs/business-design.svg "business-design") ###### [Business Design](https://www.leonardo.com.au/business-design-consulting-advisory) ![process-automation](https://blog.leonardo.com.au/hubfs/process-automation.svg "process-automation") ###### [Process Automation](https://www.leonardo.com.au/process-automation) ![data-integration](https://blog.leonardo.com.au/hubfs/data-integration.svg "data-integration") ###### [Integration & API](https://www.leonardo.com.au/integration) ![platform-engineering](https://blog.leonardo.com.au/hubfs/platform-engineering.svg "platform-engineering") ###### [Platform Engineering](https://www.leonardo.com.au/platform-engineering) ![Event_bg](https://cdn2.hubspot.net/hub/3842749/hubfs/Backgrounds%20/Event_bg.jpg?width=2000&name=Event_bg.jpg "Event_bg") # The Leonardo Blog ## [Creating Value in Customer Experience Management](https://blog.leonardo.com.au/creating-value-in-customer-experience-management) Written by [Indrajit Datta Chaudhuri](https://blog.leonardo.com.au/author/indrajit-datta-chaudhuri) On March 8, 2018 [** ](https://au.linkedin.com/in/indrajitchaudhuri) - [Automation (2)](https://blog.leonardo.com.au/topic/automation) - [bpm (3)](https://blog.leonardo.com.au/topic/bpm) - [BPM - Business Process Management (111)](https://blog.leonardo.com.au/topic/bpm-business-process-management) - [BPM/EA Technology (25)](https://blog.leonardo.com.au/topic/bpmea-technology) - [Business Innovation (5)](https://blog.leonardo.com.au/topic/business-innovation) - [CXM (1)](https://blog.leonardo.com.au/topic/cxm) - [EA - Enterprise Architecture (7)](https://blog.leonardo.com.au/topic/ea-enterprise-architecture) - [Intergration (12)](https://blog.leonardo.com.au/topic/intergration) ## [Creating Value in Customer Experience Management](https://blog.leonardo.com.au/creating-value-in-customer-experience-management) An organisation should be looking for ways to continually add value.At it's core Customer Experience Management understands what is of value for a customer, and how we create/deliver value, that will lead to actions that result in a good customer experience. - [Indrajit Datta Chaudhuri](https://blog.leonardo.com.au/author/indrajit-datta-chaudhuri) - 6 min read - Mar 8, 2018 8:00:00 AM - [Roger Tregear (62)](https://blog.leonardo.com.au/author/roger-tregear) - [Sandeep Johal (21)](https://blog.leonardo.com.au/author/sandeep-johal) - [Daniel Weatherhead (19)](https://blog.leonardo.com.au/author/daniel-weatherhead) - [Marco Fargnoli (11)](https://blog.leonardo.com.au/author/marco-fargnoli) - [Leonardo Consulting (8)](https://blog.leonardo.com.au/author/leonardo-consulting) - [Terry Lee (7)](https://blog.leonardo.com.au/author/terry-lee) - [Andreas Havliza (5)](https://blog.leonardo.com.au/author/andreas-havliza) - [Darren Wright (4)](https://blog.leonardo.com.au/author/darren-wright) - [Frederick Halas (4)](https://blog.leonardo.com.au/author/frederick-halas) - [Gilles Morin (4)](https://blog.leonardo.com.au/author/gilles-morin) - [Philipp Joebges (3)](https://blog.leonardo.com.au/author/philipp-joebges) - [Clement Hurpin (3)](https://blog.leonardo.com.au/author/clement-hurpin) - [Adam Mutton (3)](https://blog.leonardo.com.au/author/adam-mutton) - [Indrajit Datta Chaudhuri (3)](https://blog.leonardo.com.au/author/indrajit-datta-chaudhuri) - [Ian Edwards (2)](https://blog.leonardo.com.au/author/ian-edwards) - [Bassam AlKharashi (2)](https://blog.leonardo.com.au/author/bassam-alkharashi) - [Anita Halse (2)](https://blog.leonardo.com.au/author/anita-halse) - [Carmen Jacobs (2)](https://blog.leonardo.com.au/author/carmen-jacobs) - [Prof Marcello La Rosa (1)](https://blog.leonardo.com.au/author/prof-marcello-la-rosa) - [Rene Van Bosch (1)](https://blog.leonardo.com.au/author/rene-van-bosch) - [Patrick Kavanagh (1)](https://blog.leonardo.com.au/author/patrick-kavanagh) - [Lucienne Van Hilten (1)](https://blog.leonardo.com.au/author/lucienne-van-hilten) - [Chris Nagel (1)](https://blog.leonardo.com.au/author/chris-nagel) - [Lida Du Plesis (1)](https://blog.leonardo.com.au/author/lida-du-plesis) - [Andre McGuire (1)](https://blog.leonardo.com.au/author/andre-mcguire) - [Patrick Roupin (1)](https://blog.leonardo.com.au/author/patrick-roupin) - [Edward Goh (1)](https://blog.leonardo.com.au/author/edward-goh) - [Craig Bekker (1)](https://blog.leonardo.com.au/author/craig-bekker) - [Sam Nguyen (1)](https://blog.leonardo.com.au/author/sam-nguyen) - [Dane Porter (1)](https://blog.leonardo.com.au/author/dane-porter) - Recent - Popular - Categories ### Lists by Topic - [BPM - Business Process Management (111)](https://blog.leonardo.com.au/topic/bpm-business-process-management) - [BPM/EA Technology (25)](https://blog.leonardo.com.au/topic/bpmea-technology) - [The Process Session (23)](https://blog.leonardo.com.au/topic/the-process-session) - [Process Modelling (18)](https://blog.leonardo.com.au/topic/process-modelling) - [News (14)](https://blog.leonardo.com.au/topic/news) - [Intergration (12)](https://blog.leonardo.com.au/topic/intergration) - [EA - Enterprise Architecture (7)](https://blog.leonardo.com.au/topic/ea-enterprise-architecture) - [Platform (6)](https://blog.leonardo.com.au/topic/platform) - [Business Innovation (5)](https://blog.leonardo.com.au/topic/business-innovation) - [Red Hat (4)](https://blog.leonardo.com.au/topic/red-hat) - [bpm (3)](https://blog.leonardo.com.au/topic/bpm) - [Automation (2)](https://blog.leonardo.com.au/topic/automation) - [Process Automation (2)](https://blog.leonardo.com.au/topic/process-automation) - [Process Mining (2)](https://blog.leonardo.com.au/topic/process-mining) - [Regulatory Optimisation (2)](https://blog.leonardo.com.au/topic/regulatory-optimisation) - [Video (2)](https://blog.leonardo.com.au/topic/video) - [process (2)](https://blog.leonardo.com.au/topic/process) - [redhat (2)](https://blog.leonardo.com.au/topic/redhat) - [CXM (1)](https://blog.leonardo.com.au/topic/cxm) - [RPA (1)](https://blog.leonardo.com.au/topic/rpa) [see all](https://blog.leonardo.com.au/topic/cxm#) ## Subscribe and Get The Latest News ## Related Posts ### Subscribe to Email Updates [![LeonardoUST_CMYK](https://blog.leonardo.com.au/hs-fs/hubfs/LeonardoUST_CMYK.png?width=791&name=LeonardoUST_CMYK.png "LeonardoUST_CMYK")](https://www.leonardo.com.au) Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies. **What We Do** **Resources** ##### Company 2022 ©Incotrade Australia Pty Ltd trading as Leonardo Consulting  |  All rights reserved   |   ACN 066 273 256. |  [Privacy Statement](https://www.leonardo.com.au/privacy)  [**](http://www.facebook.com/leonardoconsultingAU) [**](https://www.linkedin.com/company/leonardo-consulting/) [**](http://www.twitter.com/leonardoBPM) [**](http://www.youtube.com/leonardoconsulting)