The Leonardo Blog

We're thrilled to share with you that Leonardo has won 2019 Red Hat Hackathon 'ReBoot Customer Experience with Open Source'. Early on Friday morning ( 5am AEDT 13th December 2019), Leonardo awarded first place from a field that included 320 participants from across the globe. The Hackathon's brief was to reinvent customer experience using Open Source. Providing an outstanding customer experience that customers actually love is especially challenging in more traditional industries like banking, insurance, telecommunication, public sector/government, healthcare, manufacturing, or transportation. These markets offer great opportunities for change and disruption as has been shown by many examples such as Uber disrupting transportation, Twilio disrupting telcos and Stripe or Transferwise disrupting banking. We want you to be the next disrupter who creates a customer experience that users actually love. An Open Source solution - ACE Airline Customer Experience Our project is an application using a Red Hat Process Automation Manager process-as-microservice developed for "ACE Airlines", our fictional client (see video above for the demo). It communicates personalised, event-driven (gate change, delay, etc.) messages to passengers in the language of their choice, using their preferred communications type (SMS, push notification, email).

Integration efforts are frequently suppressed by the high cost of latent resources, slow delivery models, expensive licensing alongside the battle of retaining the capability of staff year on year. The maturity of open source combined with advancements in cloud technologies presents great opportunities to realise the potential of a scalable, subscription based integration to meet business challenges & drive business transformation. Below is a transcription from the presentation by Adam Mutton at the Red Hat Forum in Sydney, October 2017. -- The maturity of open source, combined with advancements in cloud technologies has presented a great opportunity to realise the potential of a scalable subscription-based integration model that meets business challenges and drives business transformation. I'm here today to talk to you about the direction Leonardo was seeing integration heading in, and how we see it driving towards a replicable, repeatable, and robust model of integration, and what kinds of tools and services that are required to make that a reality.