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The Leonardo Blog

The Process Life — What's It All About?

What's it all about? If you google "what's it all about" you get 4.5 billion results. Seems that we are keen to answer that question. Of course, it would be much more useful if there were just one answer. I have a similar experience when I ask people what they understand by "business process management" and related phrases. [2.5 billion, in case you were wondering.] It would be of significant benefit if there were just one answer here also. Good news! There is just one answer. The bad news is we all agree with that but have a different version. The great news is that we can solve this problem — if you all repent and agree with me!

Why BPM Maturity is an Untapped Organisational Superpower

  Processes deliver Every organization makes promises to customers and other stakeholders. Such promises are its reason for existence and are shaped as value propositions in the organizational strategy. Traditional management follows the organization chart with most management activity directed up and down that chart. But how do we get work done? How do we deliver on those promises? We work in collaboration across the organization, not up and down. Is there any box on that chart that can, by itself, deliver products or services externally? No there is not, that’s not the way it works. Processes deliver on our promises.

How To Replace Random Acts of Management With a Metamodel of Improvement

The simple existence of a problem is not enough reason to invest in fixing it, perhaps not now, perhaps not ever. Organizations need a systemic approach to define what good looks like, assess current performance, and make evidence-based decisions about which performance gaps to close. The Tregear Circles replace random acts of management with a metamodel for continuous process improvement. I have recently encountered several examples of the idea that higher process performance target scores are obviously better than lower ones, just because they are … well … higher; that setting a target of, say, 95% is, without doubt, better than a target of 88%, and in striving for improvement we should go 'as high as possible'.

Forget the distracting buzzwords - focus on organisational improvement instead.

The development of organizational management theory should seek to make operational management simpler, not more complex. Is it possible that the primary goal of organizational performance improvement gets lost in the ever-increasing list of shiny objects such as transformation, digitalization, robotization, valuation, acceleration, innovation, automation, and disruption? Are the -ion ideas a distraction or a boon for good management? "Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away." Antoine de Saint-Exupéry [1]

3 Ways to Measure the Usefulness of BPM

In the fair dinkum department, the most important question about BPM must be "is it worth the effort?" It works in theory, but does it work in practice? What is the return on process? How should we measure, and report, the outcomes of process-based management?   The Wrong Answer Let's deal with the wrong answer first. It's not about the artifacts. No organization has a business problem called "we don't have enough process models." It is not a business improvement outcome to say we've trained 50 people on Six Sigma analysis, or appointed some process owners, or modelled a process architecture, or assigned process KPIs — these are all necessary, but none is sufficient. To the executive not yet fully engaged with the promise of process-based management, all this activity might sound more like a problem than a solution, more like a waste of resources than a successful outcome. And if that is all that is happening, she would be correct. We need good models, architecture, methods, and training — a metamodel of management — they are a means to an end, but not an end in themselves. Just having management tools is not the point; we must use them to deliver real organizational performance improvement. If our process management and improvement activities are not delivering measurable, objective, proven organizational performance improvements — improvements better than we might have otherwise achieved — then our process activity is, by our own definitions, waste.

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