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Leonardo at 2019 Gartner Symposium ITXPO Gold Coast

2019 Gartner Booth818

Leonardo will be exhibiting at 2019 Gartner Symposium / ITXPO Gold Coast. We will be talking about how we drive end-to-end process improvement - from business architecture and modelling to process mining and automation, integration and platform- implemented for clients using an agile, scalable delivery model.

Come see our demo of process-centric applications built on a flexible, scalable platform - using best of breed technologies from Red Hat, Apromore, SoftwareAG, GBTEC & Pega.

2019 Gartner Process Mining

Hear from Leonardo experts and partners

We will also be taking the stage on the afternoon of Tuesday 29th October at 1.10pm to talk about Process Mining.

Topic: How Process Mining is Helping Enterprises Optimize Customer Experience & Productivity
Presenter:  Prof Marcello La Rosa, The University of Melbourne
Location & Time: Stage 3  - 1.10pm - Tuesday 29th October 2019. 
Synopsis: Data is abundant in modern organisations, but data without meaning is useless. This presentation will expose the value of process mining to extract process insights from transactional data commonly produced by IT systems. Learn how CIOs and technology leaders can gain transparency into their business processes and use predictive analytics to discover the inefficiencies that result in customer churn and cost inefficiencies for the business.

Networking

Local Gin with Native Botanicals

Sample the finest produce of the Northern Rivers from the heart of the rainforest with a unique tasking experience lead by Cape Byron Distilleries'. Try Brookies  'Gin & Tonic with Native Botanicals', Slow and Spicy with Brookies unique sloe gin or 'Mac and Apple' with Brookies Macadamia Liqueur. 

Time & Date: 17:15 - 18:45 Tuesday 29 October at the Leonardo booth 818. 

The Process Shooting Gallery

Test your process accuracy at the Leonardo Shooting Range during Wednesday's Gartner IT/XPO networking reception to win awesome Leanardo swag and enter into the draw for a Sonos speaker!

Time & Date: 17:15 - 18:45 Wednesday 30 October a the Leonardo booth 818. 

Daniel Weatherhead
Daniel Weatherhead
A communications, marketing and brand manager with a focus on emerging digital inbound strategies to improve business functions and delight clients. Experience working across educational and business markets in Australia and Asia - Pacific.

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Leonardo wins 2019 Red Hat Hackathon - Customer Experience with OpenSource

We're thrilled to share with you that Leonardo has won 2019 Red Hat Hackathon 'ReBoot Customer Experience with Open Source'. Early on Friday morning ( 5am AEDT 13th December 2019),  Leonardo awarded first place from a field that included 320 participants from across the globe.  The Hackathon's brief was to reinvent customer experience using Open Source. Providing an outstanding customer experience that customers actually love is especially challenging in more traditional industries like banking, insurance, telecommunication, public sector/government, healthcare, manufacturing, or transportation. These markets offer great opportunities for change and disruption as has been shown by many examples such as Uber disrupting transportation, Twilio disrupting telcos and Stripe or Transferwise disrupting banking.  We want you to be the next disrupter who creates a customer experience that users actually love.  An Open Source solution - ACE  Airline Customer Experience Our project is an application using a Red Hat Process Automation Manager process-as-microservice developed for "ACE Airlines", our fictional client (see video above for the demo). It communicates personalised, event-driven (gate change, delay, etc.) messages to passengers in the language of their choice, using their preferred communications type (SMS, push notification, email).

How data-driven insights can transform your business

All businesses have processes, from payroll to patient admissions. Often, the larger the organisation, the more unwieldy its processes can become.

Leonardo at 2019 Gartner Symposium ITXPO Gold Coast

Leonardo will be exhibiting at 2019 Gartner Symposium / ITXPO Gold Coast. We will be talking about how we drive end-to-end process improvement - from business architecture and modelling to process mining and automation, integration and platform- implemented for clients using an agile, scalable delivery model.