We're thrilled to share with you that Leonardo has won 2019 Red Hat Hackathon 'ReBoot Customer Experience with Open Source'. Early on Friday morning ( 5am AEDT 13th December 2019), Leonardo awarded first place from a field that included 320 participants from across the globe. The Hackathon's brief was to reinvent customer experience using Open Source. Providing an outstanding customer experience that customers actually love is especially challenging in more traditional industries like banking, insurance, telecommunication, public sector/government, healthcare, manufacturing, or transportation. These markets offer great opportunities for change and disruption as has been shown by many examples such as Uber disrupting transportation, Twilio disrupting telcos and Stripe or Transferwise disrupting banking. We want you to be the next disrupter who creates a customer experience that users actually love. An Open Source solution - ACE Airline Customer Experience Our project is an application using a Red Hat Process Automation Manager process-as-microservice developed for "ACE Airlines", our fictional client (see video above for the demo). It communicates personalised, event-driven (gate change, delay, etc.) messages to passengers in the language of their choice, using their preferred communications type (SMS, push notification, email).
All businesses have processes, from payroll to patient admissions. Often, the larger the organisation, the more unwieldy its processes can become.
Leonardo will be exhibiting at 2019 Gartner Symposium / ITXPO Gold Coast. We will be talking about how we drive end-to-end process improvement - from business architecture and modelling to process mining and automation, integration and platform- implemented for clients using an agile, scalable delivery model.
The Compelling Origins of Containers A number of years ago, it become clear that the rise of container platforms was more than just a passing technology trend. A genuine technology shift was taking place that would undoubtedly change the IT industry forever. Early indicators were everywhere. Investment by the largest software industry giants was significant, as was their marketing positioning. Pivotal and IBM were aggressive with Cloud Foundry and Blue Mix. Red Hat was progressive with Openshift and receiving industry praise. Docker Inc stormed onto the scene. Then Google started the Kubernetes opensource project with immediate impact. Locally, there were also strong indicators. MeetUp groups were started and quickly became well-attended - especially the Docker meetups based in Australia. In the early days, the meetings were sold-out, and eager attendees weren't able to secure a spot. After a humble start, the Kubernetes MeetUp was became very popular and continues to be so to this day. There was something brewing, and everyone wanted to be a part of it.
The following set of instructions are for swapping between the different PIE PAMlet environments. NOTE: These instructions follow the use case of swapping between DEMO-PIE and DEV-PIE, but the scenario is similar if you intend to swap in the other direction. Step 1 - Execute the script and follow the prompts