Drawing on the lifecycle chasm concept first made popular by Geoffrey Moore (1), Paul Harmon has spoken of a BPM maturity development chasm (2), as shown below. Surveys of BPM Maturity, including the biennial review by BPTrends (3) , show that most organizations that are undertaking some form of process improvement and management are between levels 2 and 3, with many never crossing the chasm to level 3. This is a serious problem because the significant, whole-of-organization benefits are realized at level 3 and above.
A superb event to say the least! It was great to see over 100 of Leonardo's clients, partners, friends and their extended networks join us in person for a great afternoon of heading from Darren, Richo and Beva on how they navigated challenging times with their teams, leading them to success on the field.
If the past five years have proven anything, it is the need for organisations to evolve and transform or die. Regardless of whether the organisation is governmental, large corporation, small business, sole trader, regulator, or anything in between, the need to transform service and value delivery to meet changing expectations now appears to be the pre-eminent strategic challenge.
Regardless of the industry, sector or market, every regulatory sector contains a wide range of participants, each with different motivations and drivers that influence their intent, behaviour, preferences, reactions, and willingness to comply with rules and policies. For regulators of these industries and markets, maintaining a balance between the interests of the industry, and the interests of the consumer has always been a perpetual challenge. Arguably, the bigger challenge for regulators has been an inability to adapt their strategy and approach to address differences in human behaviour and intent within the applicable industry. These agencies have struggled to understand who their stakeholders are and how they are motivated today in this market.
Red Hat announced Leonardo as their 'ANZ Professional Services Partner of the Year'. This is the third year in a row Leonardo has been recognised at these regional awards, and we're extremely honoured again for this acknowledgement. Well done to Team Leonardo for your superb work delivering great outcomes for clients - and to Red Hat Asia Pacific for their amazing partner growth and results over the past year.