Drawing on the lifecycle chasm concept first made popular by Geoffrey Moore (1), Paul Harmon has spoken of a BPM maturity development chasm (2), as shown below. Surveys of BPM Maturity, including the biennial review by BPTrends (3) , show that most organizations that are undertaking some form of process improvement and management are between levels 2 and 3, with many never crossing the chasm to level 3. This is a serious problem because the significant, whole-of-organization benefits are realized at level 3 and above.

A superb event to say the least! It was great to see over 100 of Leonardo's clients, partners, friends and their extended networks join us in person for a great afternoon of heading from Darren, Richo and Beva on how they navigated challenging times with their teams, leading them to success on the field.

If the past five years have proven anything, it is the need for organisations to evolve and transform or die. Regardless of whether the organisation is governmental, large corporation, small business, sole trader, regulator, or anything in between, the need to transform service and value delivery to meet changing expectations now appears to be the pre-eminent strategic challenge.