Arriving at your destination airport to discover that your checked-in bags are somewhere else is a sufficiently common occurrence to have travelers staring anxiously at the stationary carousel, then fixedly watching the point where bags are first seen, and then breathing a sigh of relief on seeing their bags finally appear. SITA reports1 that 4 billion passengers checked in 4.5 billion bags last year. While only about six bags per thousand passengers get lost, lost bags (more gently termed by the airline industry ‘mishandled baggage’) is a significant problem for airlines, airport owners and managers, and their customers. SITA further reports2 that in 2016 alone, baggage mishandling cost the industry US$2.1 billion, and in the period 2007-2016, the industry cost was a staggering US$27 Billion. The problem is easing3 with the use of new technology, but millions of pieces of luggage are still being ‘lost’ each year, costing the airlines significant amounts, and causing considerable aggravation for travelers.4
The beginnings of Leonardo Consulting started humbly. Our first office was located in the stuffy front room of a small weatherboard house located in the southern suburbs of Brisbane that I rented in September of 1999. Leonardo Consulting was named after the technologist and innovator Leonardo Da Vinci - and was founded to help enterprises implement a little-known BPM tool called ARIS - made by German software developer IDS Scheer. Fast forward to 2014 - we decided to create a technology arm of the business that would help execute on the great architectural work that our consulting team delivered. That small group now has grown tenfold and has developed our business into new clients, new services and new partnerships - both in Australia and worldwide. Together, the skills and capabilities of our current team allows Leonardo to truly delivery end-to-end process improvement - from strategy to execution. Today Leonardo Consulting is more than just a consulting company. We are a 70+ diverse team of developers, consultants, trusted-advisors, technologists, project managers, scrum-masters, coaches, architects, agile delivery-leads, knowledge managers, trainers, analysts, pre-sales, channel marketers, business administrators and team-leaders. Just as people and businesses evolve, so do brands. I am excited to announce we marking a new chapter of our company - we’re evolving our business to simply ‘Leonardo’.
Leonardo will be exhibiting and presenting at the Red Hat Forum in Sydney at the Hyatt Regency. Our presentation topic will be 'Using Processes-as-Microservices to Drive Better Customer Experiences' which presents an approach that combines digitised processes, business rules, and microservices that collectively deliver improved customer experiences through event-driven digital “micro-moments” – those brief interactions with your customers that can sometime be neglected.
Leonardo announced today that they have formed a partnership with Trisotech - a leading provider of highly visual and interactive software tools that help organizations innovate, transform and improve their operations. According to Adam Mutton, Managing Director of Delivery for Leonardo, “Trisotech enables Leonardo Consulting to foster an innovative, collaborative approach for the subject matter experts at its clients. Trisotech’s Digital Enterprise Suite is a modelling environment that helps Leonardo design, model and execute its customers’ business processes & business rules. Organisations globally are demanding digital and mobile enablement to streamline and automate their processes to improve the customer experience and drive revenue. Trisotech’s modelling platform delivers BPMN, CMMN and DMN which are crucial artefacts to drive consistency that connects business strategy to automation, integration and implementation for Leonardo’s clients.”
Leonardo and the University of Melbourne’s Apromore team today announced a partnership whereby Leonardo will be assisting the Apromore team in developing the platform strategy and implementing it through an agile methodology, and by providing industry-strength development power to improve the platform. According to Leonardo Managing Director of Deliver Adam Mutton, “Apromore’s unique selling point is that its process mining capabilities are ahead of the curve, given that they are directly informed by many years of academic research, combined with numerous applications in the field. We have substantial experience in supporting open-source initiatives and are confident we can transfer this experience to the Apromore Initiative”.