Process Measurement is one of the key aspects that lead to organisational success (Kellen 2003). Measures give visibility of organisational performance and provide control to determine the direction of the organisation. Measurement is also a crucial factor in Business Process Management; it is the ‘Management’ part of BPM (Tregear 2009). Knowing what an organisation does through a Process Architecture is important, knowing that those processes are being executed well and knowing where to focus attention and resources is even more important. Measures need to be balanced between Functional and Process. Functional measures focus on performance within a particular department or division, while process measures ensure the end-to-end process is delivering value to the customer.
Both disciplines, Business Rules Management as well as Business Process Management (BPM), have been around for quite some years. In fact, the term ‘business rule’ was first published as early as 1984. This is why it is surprising that only during the last couple of years the subject of Business Rules Management got the attention of a wider audience. And only recently there is increasing emphasis on the combination of processes and rules. But what is the difference between business rules and business processes?
What do you mean by “the question of who should manage it”? Isn’t it by default for the Office of BPM to manage it, as they own the tool? NO! The tool administration is highly technical and IT related and to be managed by the IT team, who already handle the server management system. How about outsourcing the complex administration work to the experts? Insights on who should manage the administration in BPM software tools are provided in the following section, which focuses on various models using business or IT to manage tool administration and their advantages and disadvantages.