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The Leonardo Blog

Daniel Weatherhead

Daniel Weatherhead

A seasoned digital leader with over 20 years of experience, aligning marketing, client, tech and brand strategies. Expert in helping business simplifying enterprise automation, integratio and AI to deliver data-driven improvement.

Recent Posts:

9 Benefits of Process Measurement

Process performance measures are the ‘vital signs’ of organizational health, providing a current status assessment, giving clues to possible health issues, and showing progress towards recovery. A government organization implementing a new service did a lot of planning, created a large number of process models, and had many sessions with a wide range of stakeholders. Green lights everywhere, so the service was launched with appropriate ‘ribbon cutting’. Two days later, all were relieved that the launch had gone well; two weeks later, there was a slowly rising murmur of complaint; two months later, service delivery was in virtual gridlock and the murmur was a cacophony. A month after that, it was finally discovered that a key process in the service delivery was often failing, causing significant rework and introducing inordinately long delays. Further analysis found ways to reduce the delays by 95%. After resolving the backlog, normal service delivery resumed. Customer, and staff, memories of the fiasco will, however, never be erased.

BPM Training for 2015 and 2016

Leonardo Consulting has released our BPM training schedule for 2015/16. Our BPM curriculum will assist you to develop all of the required capabilities for effective process-based management. We offer 7 world class courses in our comprehensive BPM Training curriculum, delivered by internationally experienced consultant practitioners who understand the local environment. Our schedule is as follows:

Ambidextrous BPM: An interview with Prof Michael Rosemann

Prof Michael Rosemann is not surprised to see BPM on the list of management disciplines that are going through the so-called trough of disillusionment. For too long now, its practitioners have used BPM only to exploit existing business processes. It’s time to start exploring too – and make BPM exciting again!

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