The Leonardo Blog

If process improvement were a crime, would there be enough evidence to have you convicted beyond reasonable doubt?

Leonardo Consulting has released our BPM training schedule for 2015/16. Our BPM curriculum will assist you to develop all of the required capabilities for effective process-based management. We offer 7 world class courses in our comprehensive BPM Training curriculum, delivered by internationally experienced consultant practitioners who understand the local environment. Our schedule is as follows:

For many organizations, and their teams and people, there is a significant disconnect between strategy and process, between the mission-vision-values statements or their equivalents and the business process pathways that operationalize the strategy. Strategy development is inherently a top-down activity. Business process management and improvement is often conducted in a bottom-up or middle-out fashion. With the strategic view ‘coming down’ and the process view ‘going up’ there is a real chance that both fade to gray before they meet. In the resulting ‘gray zone’ the strategy loses its clarity and purpose and process activity fails to coalesce into holistic management practice. Too many organizations end up with two seemingly unrelated conceptual views of the enterprise: the strategy, perhaps with strategy themes and a strategy map, and the process view shaped as value chains, process hierarchies and detailed models. Nice PowerPoint, love the artwork — but no practical support for improvement aspirations. Developing a more coherent view of the inter-relationships between strategy and process makes it much more likely that the strategy will be executed and the processes will be effectively managed. Win-win. Let’s see how that might work.

We model to discover the secrets of the complex organisations in which we operate. The repository based modelling tools like ARIS provide various notations that can be mixed and matched to corner and tame that complexity. Our modelling tools contain reporting functionality that is often underutilised, misunderstood and in some cases even feared. However with some time and effort this functionality can unlock those hidden gems of information we promise ourselves, our colleagues and our customers.

As organisations continue the journey to develop high levels of Business Process Management (BPM) maturity and innovate their processes, an effective process modelling platform becomes vital. Moving from static, disconnected process documentation to dynamic, flexible views of process is the key to realising process modelling benefit.