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Creating a Process Mindset Using Everyday Process Thinking

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Many of our customers find the implementation of a Process Mindset one of the most challenging parts of operationalising BPM. The whole organization  should ‘think and breathe’ the process in all they do. It can be daunting to both know where to start and how to achieve a Process Mindset within the organization.

Think Process

There are many strategies that can be used to develop this ‘think process’ approach. A few of these are:

  • Regular ‘community of interest’ meetings
  • Process improvement project discussion groups
  • Process innovation jams
  • Idea submission schemes

Where to start?

When the organisation starts the BPM journey, what do you discuss in the first sessions? How do you make sure the whole organisation sets off in the direction of ‘think process’ with the same mindset? How do you ensure that people are not scared by the concept of ‘think process’?

Everyday process

It is helpful to emphasise that ‘think process’ is a normal part of daily life. Everything we do in life is a process, but we don’t think about it consciously because that would make day-to-day life tiresome. However, when we deconstruct our lives ‘behind the scenes’, it is processes that run the show and drive us from moment to moment.

Take buying a house as an example. The process starts with the thinking and dreaming about buying a house and ends when a house is purchased, or perhaps a decision is made not to purchase, i.e. the process may terminate early. The process steps might look something like this:

  1. Start thinking/dreaming about buying a house
  2. Talk to your partner about the options.
  3. Dream about type of house
  4. Dream about location of house
  5. Arrange bank mortgage
  6. Decide type of house
  7. Decide location of house
  8. Visit open houses
  9. Visit auctions
  10. Buy house at auction
  11. Finalise mortgage
  12. Finalise paper work

The following process steps are also possible:

  1. Start thinking/dreaming about buying a house
  2. Talk to your partner about the options
  3. Decide not to buy a house but travel

Other variations are possible. If you have no partner, that step might alternatively be talking to your friends or family. Maybe you are a very practical person and instead of dreaming and consulting with someone, you go straight to the bank to get a mortgage because you know what you want and just need the money. This example shows a daily life process. Think about other processes that you might have in your life:

  • Getting yourself ready to go to work
  • Your everyday commute
  • Preparation and celebration of family holidays
  • Decision process on buying a new car
  • Loading and unloading the dishwasher

By using everyday examples in the first process mindset sessions, it is easy to see that ‘think process’ is something that we all do on a day-to-day basis. Connecting the everyday is crucial to developing a process mindset and a good start tooperationalising BPM in the organisation.

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Lucienne Van Hilten
Lucienne Van Hilten
Senior Business Process Management professional with international experience across various industries in BPM, Business Analyst and Change Management roles.

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