--- title: Creating a Process Mindset Using Everyday Process Thinking description: What strategies are useful when you're developing and creating a ‘think process’ / process mindset approach. image: https://blog.leonardo.com.au/hubfs/Images/LC_Blog/2017/17_Think_Process.png --- [![LeonardoUST_CMYK-1](https://blog.leonardo.com.au/hubfs/LeonardoUST_CMYK-1.svg "LeonardoUST_CMYK-1")](https://www.leonardo.com.au/) [![Talk to Us](https://no-cache.hubspot.com/cta/default/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f.png)](https://cta-redirect.hubspot.com/cta/redirect/430417/7eb77b0e-c703-49d8-930c-a6d73a5e986f) ![cross-icon](https://blog.leonardo.com.au/hubfs/cross-icon.svg?t=1536031936288 "cross-icon") ![business-design](https://blog.leonardo.com.au/hubfs/business-design.svg "business-design") ###### [Business Design](https://www.leonardo.com.au/business-design-consulting-advisory) ![process-automation](https://blog.leonardo.com.au/hubfs/process-automation.svg "process-automation") ###### [Process Automation](https://www.leonardo.com.au/process-automation) ![data-integration](https://blog.leonardo.com.au/hubfs/data-integration.svg "data-integration") ###### [Integration & API](https://www.leonardo.com.au/integration) ![platform-engineering](https://blog.leonardo.com.au/hubfs/platform-engineering.svg "platform-engineering") ###### [Platform Engineering](https://www.leonardo.com.au/platform-engineering) ![Event_bg](https://cdn2.hubspot.net/hub/3842749/hubfs/Backgrounds%20/Event_bg.jpg?width=2000&name=Event_bg.jpg "Event_bg") # The Leonardo Blog ## [Creating a Process Mindset Using Everyday Process Thinking](https://blog.leonardo.com.au/creating-a-process-mindset-using-everyday-process-thinking) Written by [Lucienne Van Hilten](https://blog.leonardo.com.au/author/lucienne-van-hilten) On March 7, 2017 [** ](https://www.linkedin.com/in/lucienne-van-hilten/) - [Automation (2)](https://blog.leonardo.com.au/topic/automation) - [bpm (3)](https://blog.leonardo.com.au/topic/bpm) - [BPM - Business Process Management (111)](https://blog.leonardo.com.au/topic/bpm-business-process-management) - [BPM/EA Technology (25)](https://blog.leonardo.com.au/topic/bpmea-technology) - [Business Innovation (5)](https://blog.leonardo.com.au/topic/business-innovation) - [CXM (1)](https://blog.leonardo.com.au/topic/cxm) - [EA - Enterprise Architecture (7)](https://blog.leonardo.com.au/topic/ea-enterprise-architecture) - [Intergration (12)](https://blog.leonardo.com.au/topic/intergration) - [**](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fblog.leonardo.com.au%2Fcreating-a-process-mindset-using-everyday-process-thinking) - [**](https://www.twitter.com/share?url=https%3A%2F%2Fblog.leonardo.com.au%2Fcreating-a-process-mindset-using-everyday-process-thinking) - [**](http://www.linkedin.com/shareArticle?mini=true&url=https://blog.leonardo.com.au/creating-a-process-mindset-using-everyday-process-thinking) [All Posts](https://blog.leonardo.com.au) # Creating a Process Mindset Using Everyday Process Thinking - [Tweet](https://twitter.com/share) ![17_Think_Process.png](https://blog.leonardo.com.au/hs-fs/hubfs/Images/LC_Blog/2017/17_Think_Process.png?width=731&height=365&name=17_Think_Process.png) Many of our customers find the implementation of a [Process Mindset](https://blog.leonardo.com.au/process-mindset-the-process-session) one of the most challenging parts of operationalising BPM. The whole organization  should ‘think and breathe’ the process in all they do. It can be daunting to both know where to start and how to achieve a [Process Mindset within the organization](https://blog.leonardo.com.au/how-developing-a-process-mindset-can-help-you-avoid-bpm-failure). ## Think Process There are many strategies that can be used to develop this ‘think process’ approach. A few of these are: - Regular ‘community of interest’ meetings - Process improvement project discussion groups - Process innovation jams - Idea submission schemes ## Where to start? When the organisation [starts the BPM journey,](https://blog.leonardo.com.au/why-benefits-are-important-for-a-successful-bpm-journey) what do you discuss in the first sessions? How do you make sure the whole organisation sets off in the direction of ‘think process’ with the same mindset? How do you ensure that people are not scared by the concept of ‘think process’? ## Everyday process It is helpful to emphasise that ‘think process’ is a normal part of daily life. Everything we do in life is a process, but we don’t think about it consciously because that would make day-to-day life tiresome. However, when we deconstruct our lives ‘behind the scenes’, it is processes that run the show and drive us from moment to moment. Take buying a house as an example. The process starts with the thinking and dreaming about buying a house and ends when a house is purchased, or perhaps a decision is made not to purchase, i.e. the process may terminate early. The process steps might look something like this: 1. Start thinking/dreaming about buying a house 2. Talk to your partner about the options. 3. Dream about type of house 4. Dream about location of house 5. Arrange bank mortgage 6. Decide type of house 7. Decide location of house 8. Visit open houses 9. Visit auctions 10. Buy house at auction 11. Finalise mortgage 12. Finalise paper work The following process steps are also possible: 1. Start thinking/dreaming about buying a house 2. Talk to your partner about the options 3. Decide not to buy a house but travel Other variations are possible. If you have no partner, that step might alternatively be talking to your friends or family. Maybe you are a very practical person and instead of dreaming and consulting with someone, you go straight to the bank to get a mortgage because you know what you want and just need the money. This example shows a daily life process. Think about other processes that you might have in your life: - Getting yourself ready to go to work - Your everyday commute - Preparation and celebration of family holidays - Decision process on buying a new car - Loading and unloading the dishwasher By using everyday examples in the first process mindset sessions, it is easy to see that ‘think process’ is something that we all do on a day-to-day basis. Connecting the everyday is crucial to developing a process mindset and a good start to[operationalising BPM](https://blog.leonardo.com.au/connecting-business-process-and-organizational-strategy) in the organisation. 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The acquisition by UST will empower Leonardo to expand its market reach and enhance its service offerings for clients, combining Leonardo's in-depth process expertise with UST's technology leadership, digital transformation capabilities, and global credentials, and strengthening UST's position in the Australian market. - [Daniel Weatherhead](https://blog.leonardo.com.au/author/daniel-weatherhead) - 5 min read - Feb 21, 2024 9:00:00 AM ## [How to Present Business Process Models to Stakeholders](https://blog.leonardo.com.au/presenting-business-process-models-to-stakeholders) Has an audience member ever interrupted in the middle of a presentation about process analysis to ask, “Can you show us the process models in a simple PowerPoint slide?” – or, ”I don’t want to look at the green and purple boxes, just show me the flow!” Perhaps you then felt that you had wasted some of your efforts in modelling the process with too much detail or in the wrong way. Embarrassed and demoralised, you must have wondered how else could these models be presented. Well, you are not alone! This is a common dilemma when there is a need to present process models to a variety of audiences. There is both art and science in presenting the right level of process detail to the right group of stakeholders, especially if they are not familiar with the process modelling language. Effective presentation is even more critical in larger and complex end-to-end process improvement work and in new automated business model implementations. You may need to use multiple model types to describe the same business processes to various audiences. Hence, it is very important to understand who the stakeholders are and what they would like to see before your audience with them. This article proposes an approach to the effective presentation of business process models based on three key elements: understand, organise, and communicate. - [Daniel Weatherhead](https://blog.leonardo.com.au/author/daniel-weatherhead) - 7 min read - Oct 10, 2023 10:00:00 AM ## [What Are The Most Important Questions In Business Process Management?](https://blog.leonardo.com.au/what-are-the-most-important-questions-in-business-process-management) She who dies with the most answers wins. We seek the truth. We want to know the answers. Paul Harmon started me thinking recently when he invited members of the BPTrends Discussion group on LinkedIn to “describe the purpose of Business Process Management in 160 characters, including spaces and punctuation.” Not easy to do – have a go at it yourself. It felt like I was crafting The Ultimate BPM Answer, which, of course, begged The Ultimate BPM Question. That got me thinking that The Ultimate BPM Problem is that we have plenty of answers and not enough questions. So put all the answers aside for a moment and help me to work out what are the most important questions in Business Process Management? - [Roger Tregear](https://blog.leonardo.com.au/author/roger-tregear) - 6 min read - Jul 30, 2023 10:30:00 AM ### Subscribe to Email Updates [![LeonardoUST_CMYK](https://blog.leonardo.com.au/hs-fs/hubfs/LeonardoUST_CMYK.png?width=791&name=LeonardoUST_CMYK.png "LeonardoUST_CMYK")](https://www.leonardo.com.au) Leonardo drives continuous process improvement through technology and has worked with many leading enterprises in APAC to enhance the performance of their business processes through architecture and automation as well as integrating their applications, platforms and data to enable disruptive technologies. **What We Do** **Resources** ##### Company 2022 ©Incotrade Australia Pty Ltd trading as Leonardo Consulting  |  All rights reserved   |   ACN 066 273 256. |  [Privacy Statement](https://www.leonardo.com.au/privacy)  [**](http://www.facebook.com/leonardoconsultingAU) [**](https://www.linkedin.com/company/leonardo-consulting/) [**](http://www.twitter.com/leonardoBPM) [**](http://www.youtube.com/leonardoconsulting)