<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1907245749562386&amp;ev=PageView&amp;noscript=1">
Event_bg

The Leonardo Blog

All Posts

Process Modelling for Business Success

 15_Blog_July-1-3

With margins thinner than the crusts of its pizzas, a pizza chain restaurant operates in a fiercely competitive and demanding market. There are many alternatives for the customers’ disposable income. Inevitable and escalating cost pressures impact a wide range of business inputs. Customer tastes are notoriously fickle. Staff enthusiasm is difficult to shape and maintain through rapidly varying demand cycles. This is a tight, demanding, sometimes fragile, always brittle, supply chain that demands deep understanding, superior planning, and faultless execution to deliver consistent success. And you thought it was just a pizza!

Success for any business comes from a detailed understanding of the hierarchy of business processes that consume inputs, use resources, create value, and deliver customer service, and an unrelenting focus of the measurement and improvement of those processes.

It is mission critical for any organisation to understand and manage its business processes. Process modelling is crucial to successful business outcomes - the bigger your business, the more excellence is required in your process modelling.

Most organizations are under pressure to reduce costs, enhance products and services, and be more attentive to customers. Process-based management offers a practical solution by refocusing on how value is delivered.

Marco Fargnoli will be presenting  this case study ‘Pizzas for Africa’ at the 2015 Building Business Capability Conference in Sydney this August.  You’ll never again look at that box of pizza in the same way. Beyond the pizza, you will also see a whole new way to look at your own organization.

New Call-to-action

Marco Fargnoli
Marco Fargnoli
CONSULTING PRINCIPAL / TEAM LEADER Marco’s 25 years’ experience in small to large business operations from the ‘shop floor’ as an Avionics Technician to the ‘Executive boardroom’ as the Global Business Process Manager for GE Aviation Systems has provided in depth business knowledge and an excellent practical foundation to his academic qualification, Master in Business Process Management. Marco is passionate about helping people in all areas of life and infects others with his enthusiasm.

Related Posts

Leonardo wins 2019 Red Hat Hackathon - Customer Experience with OpenSource

      We're thrilled to share with you that Leonardo has won 2019 Red Hat Hackathon 'ReBoot Customer Experience with Open Source'. Early on Friday morning ( 5am AEDT 13th December 2019),  Leonardo awarded first place from a field that included 320 participants from across the globe.  The Hackathon's brief was to reinvent customer experience using Open Source. Providing an outstanding customer experience that customers actually love is especially challenging in more traditional industries like banking, insurance, telecommunication, public sector/government, healthcare, manufacturing, or transportation. These markets offer great opportunities for change and disruption as has been shown by many examples such as Uber disrupting transportation, Twilio disrupting telcos and Stripe or Transferwise disrupting banking.  We want you to be the next disrupter who creates a customer experience that users actually love.  An Open Source solution - ACE  Airline Customer Experience Our project is an application using a Red Hat Process Automation Manager process-as-microservice developed for "ACE Airlines", our fictional client (see video above for the demo). It communicates personalised, event-driven (gate change, delay, etc.) messages to passengers in the language of their choice, using their preferred communications type (SMS, push notification, email).

How data-driven insights can transform your business

All businesses have processes, from payroll to patient admissions. Often, the larger the organisation, the more unwieldy its processes can become.

Leonardo at 2019 Gartner Symposium ITXPO Gold Coast

Leonardo will be exhibiting at 2019 Gartner Symposium / ITXPO Gold Coast. We will be talking about how we drive end-to-end process improvement - from business architecture and modelling to process mining and automation, integration and platform- implemented for clients using an agile, scalable delivery model.