<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1907245749562386&amp;ev=PageView&amp;noscript=1">
Event_bg

The Leonardo Blog

All Posts

4 steps to creating sustainable business process management

16_Blog_2_of_3.jpg

We don’t want five process analysts – we want 5000. Everyone needs to be a process analyst. We can’t leave the job of finding problems, opportunities for improvement, just to people who have the word ‘analyst’ in their job title.

Here are four things you might consider doing now to get started on the creation of sustainable process-based management:

1. Get active – search for problems

Search and you will find; sit around hoping, and you will be disappointed. Active searching for problems and opportunities is the only way to achieve ‘continuous’, or even ‘regular’ change. Implement an effective improvement suggestion scheme for staff, customers and suppliers. Run problem/opportunity discovery events. Celebrate, or at least acknowledge, the discovery of new problems and opportunities.

2. Create a process view

It’s much easier to find process problems if you know what the processes are. Create an enterprise process architecture that shows at least the top two levels of the process hierarchy. Use that architecture to coordinate the search for problems and opportunities.

3. Mind the gap

A process problem is a gap between the desired and actual performance. An opportunity for process improvement is a way to close the gap between target and actual performance – or go beyond the current target to a new level. You can’t do any of that effectively unless you have defined the performance gap. Set performance targets, measure actual performance, and ‘mind the gap’.

4. Tell someone who cares

The organisation chart is silent on who should worry about cross-functional process performance. Appoint ‘Process Owners, or whatever role title you prefer, to be accountable for doing something when process performance is out of the agreed range or trending in that direction.

 New Call-to-action

Roger Tregear
Roger Tregear
Roger is a Consulting Associate with Leonardo. He delivers consulting and education assignments around the world. This work has involved many industry sectors, diverse cultures, and organization types. Roger briefs executives, coach managers, and support project teams to develop process-based management. Several thousand people have attended Roger's training courses and seminars in many countries - and Roger frequently presents at international business conferences. Roger has been writing a column on BPTrends called Practical Process for over 10 years. This led to the 2013 book of the same name. In 2011, he co-authored Establishing the Office of Business Process Management. He contributed a chapter in The International Handbook on Business Process Management (2010, 2015). With Paul Harmon in 2016, Roger co-edited Questioning BPM?, a book discussing key BPM questions. Roger's own book, Reimagining Management, was published in 2016.

Related Posts

10 Common Problems in Container Adoption - And How to Fix It

The Compelling Origins of Containers A number of years ago, it become clear that the rise of container platforms was more than just a passing technology trend.  A genuine technology shift was taking place that would undoubtedly change the IT industry forever. Early indicators were everywhere.  Investment by the largest software industry giants was significant, as was their marketing positioning.  Pivotal and IBM were aggressive with Cloud Foundry and Blue Mix.  Red Hat was progressive with Openshift and receiving industry praise.  Docker Inc stormed onto the scene.  Then Google started the Kubernetes opensource project with immediate impact. Locally, there were also strong indicators.  MeetUp groups were started and quickly became well-attended - especially the Docker meetups based in Australia.  In the early days, the meetings were sold-out, and eager attendees weren't able to secure a spot.   After a humble start, the Kubernetes MeetUp was became very popular and continues to be so to this day. There was something brewing, and everyone wanted to be a part of it.

How to Swap Between Different PAMlets

The following set of instructions are for swapping between the different PIE PAMlet environments. NOTE: These instructions follow the use case of swapping between DEMO-PIE and DEV-PIE, but the scenario is similar if you intend to swap in the other direction. Step 1 - Execute the script and follow the prompts

  • 45 min read
  • Jul 31, 2019 9:22:00 AM

How to Demonstrate the Mortgage Process PAMlet

Scenario : A mortgage application is automatically qualified and becomes ready for final approval In this scenario we will: give you a high-level introduction to using Red Hat's Business Central to view the Mortgage process and to view a Decision Table in the process (see Demo Steps: Business Central) allow a customer to submit an application for a Mortgage using the applicant's UI developed in Entando (see Demo Steps: Applicant UI) allow the mortgage lender to view the status of a mortgage application and then claim the application and move it to Final Approval (see Demo Steps: Lender UI)

  • 12 min read
  • Jul 31, 2019 9:01:00 AM