<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1907245749562386&amp;ev=PageView&amp;noscript=1">
Event_bg

The Leonardo Blog

All Posts

Process Capability - The Process Session #7

 

The Process Session is a weekly video series posted on The Leonardo Blog that discusses all things BPM and Enterprise Architecture.

Today, Marco talks about Process Capability.

Please let us know if you have any ideas for future topics for The Process Session. 

Watch Process Measurement, Governance and Change video seminar

Video Transcription - Process Capability

Thank you joining me today in The Process Session.  We’ve been discussing the 7 Enablers of Business Process Management over the last few weeks. Today we're discussing Process Capability.

7 Enablers of BPM Overview

What they are made up of is:

Process Capability

What are the capabilities we are looking at to drive successful process improvement? Today we’re looking at the business process capability within an organisation to allow them to get successful change, successful improvement and process management. 

These are the key capabilities you will required in your business to achieve this in your organisation:

  1. Everyone in your organisation needs to understand the basics of business process management. We want 5000 process analysts not 5. You don’t only 5 people doing this is our business, you want everyone contributing to this change. That is very possible – just to varying levels and degrees. Everyone should understand the value that BPM provides
  2. What are the process improvement and management methods do you use? Do you use Lean or Six Sigma? What are the methodologies that you don’t use within your organisation ? How do you select the right group of people to build these capabilities.
  3. You want idea generation. “Innovate – now!” – That doesn’t just happen. You need to understand how we do that and what methods do we use.
  4. Process Change Management needs to be understood. How do you do it in your organisation?
  5. You need a methodology for performance measurement.
  6. You need to understand the process governance structure. Who does what and what is the role of the process owner?
  7. You need to understand the tools, the language and the conventions that you speak in order to model and analyse our business processes.

Tips for Implementing Process Capability

This doesn’t need to be a costly affair or intricate. Some of the ways you can do this easily and efficiently are:

  • Maximise the use of people in process improvement projects. Engage everyone you can to varying levels/degrees/commitment/time to expose them to this thinking;
  • Communicate it broadly across the organisation as to how process improvement is operating
  • Get external process thinkers that are knwon for talking process in various areas. They can speak into your organisation to teach and share.
  • Educate – go to conferences, go to webinars and there is a plethora of information online
  • Publish your process information – make sure that anything that is modelled or designed is communicated effectively and is pulled from the organization and consumed. Otherwise it is ineffective if it is sitting there not being used.
  • Visit other organisations to see how they implemented business process management

Next week we are going to talk about process support and discuss how we go about implementing all we’ve discussed in the last few months in a sustained way for your organisation.


Thanks – have a great week.

 

Process-Session-Process-Capability

 

Marco Fargnoli
Marco Fargnoli
CONSULTING PRINCIPAL / TEAM LEADER Marco’s 25 years’ experience in small to large business operations from the ‘shop floor’ as an Avionics Technician to the ‘Executive boardroom’ as the Global Business Process Manager for GE Aviation Systems has provided in depth business knowledge and an excellent practical foundation to his academic qualification, Master in Business Process Management. Marco is passionate about helping people in all areas of life and infects others with his enthusiasm.

Related Posts

UST Acquires Leading Australian Process Transformation Company Leonardo

UST Acquires Leading Australian Process Transformation Company Leonardo - Strategic acquisition further strengthens UST’s position in the dynamic ANZ market Melbourne, Australia, 21 February 2024:UST, a leading digital transformation solutions company, has announced the strategic acquisition of Leonardo, a leading provider of business process improvement, automation, and integration services in the ANZ region. The acquisition by UST will empower Leonardo to expand its market reach and enhance its service offerings for clients, combining Leonardo's in-depth process expertise with UST's technology leadership, digital transformation capabilities, and global credentials, and strengthening UST's position in the Australian market.

How to Present Business Process Models to Stakeholders

Has an audience member ever interrupted in the middle of a presentation about process analysis to ask, “Can you show us the process models in a simple PowerPoint slide?” – or, ”I don’t want to look at the green and purple boxes, just show me the flow!” Perhaps you then felt that you had wasted some of your efforts in modelling the process with too much detail or in the wrong way. Embarrassed and demoralised, you must have wondered how else could these models be presented. Well, you are not alone! This is a common dilemma when there is a need to present process models to a variety of audiences. There is both art and science in presenting the right level of process detail to the right group of stakeholders, especially if they are not familiar with the process modelling language. Effective presentation is even more critical in larger and complex end-to-end process improvement work and in new automated business model implementations. You may need to use multiple model types to describe the same business processes to various audiences. Hence, it is very important to understand who the stakeholders are and what they would like to see before your audience with them. This article proposes an approach to the effective presentation of business process models based on three key elements: understand, organise, and communicate.

What Are The Most Important Questions In Business Process Management?

She who dies with the most answers wins. We seek the truth. We want to know the answers. Paul Harmon started me thinking recently when he invited members of the BPTrends Discussion group on LinkedIn to “describe the purpose of Business Process Management in 160 characters, including spaces and punctuation.” Not easy to do – have a go at it yourself. It felt like I was crafting The Ultimate BPM Answer, which, of course, begged The Ultimate BPM Question. That got me thinking that The Ultimate BPM Problem is that we have plenty of answers and not enough questions. So put all the answers aside for a moment and help me to work out what are the most important questions in Business Process Management?