<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1907245749562386&amp;ev=PageView&amp;noscript=1">
Event_bg

The Leonardo Blog

All Posts

Process Capability - The Process Session #7

 

The Process Session is a weekly video series posted on The Leonardo Blog that discusses all things BPM and Enterprise Architecture.

Today, Marco talks about Process Capability.

Please let us know if you have any ideas for future topics for The Process Session. 

Watch Process Measurement, Governance and Change video seminar

Video Transcription - Process Capability

Thank you joining me today in The Process Session.  We’ve been discussing the 7 Enablers of Business Process Management over the last few weeks. Today we're discussing Process Capability.

7 Enablers of BPM Overview

What they are made up of is:

Process Capability

What are the capabilities we are looking at to drive successful process improvement? Today we’re looking at the business process capability within an organisation to allow them to get successful change, successful improvement and process management. 

These are the key capabilities you will required in your business to achieve this in your organisation:

  1. Everyone in your organisation needs to understand the basics of business process management. We want 5000 process analysts not 5. You don’t only 5 people doing this is our business, you want everyone contributing to this change. That is very possible – just to varying levels and degrees. Everyone should understand the value that BPM provides
  2. What are the process improvement and management methods do you use? Do you use Lean or Six Sigma? What are the methodologies that you don’t use within your organisation ? How do you select the right group of people to build these capabilities.
  3. You want idea generation. “Innovate – now!” – That doesn’t just happen. You need to understand how we do that and what methods do we use.
  4. Process Change Management needs to be understood. How do you do it in your organisation?
  5. You need a methodology for performance measurement.
  6. You need to understand the process governance structure. Who does what and what is the role of the process owner?
  7. You need to understand the tools, the language and the conventions that you speak in order to model and analyse our business processes.

Tips for Implementing Process Capability

This doesn’t need to be a costly affair or intricate. Some of the ways you can do this easily and efficiently are:

  • Maximise the use of people in process improvement projects. Engage everyone you can to varying levels/degrees/commitment/time to expose them to this thinking;
  • Communicate it broadly across the organisation as to how process improvement is operating
  • Get external process thinkers that are knwon for talking process in various areas. They can speak into your organisation to teach and share.
  • Educate – go to conferences, go to webinars and there is a plethora of information online
  • Publish your process information – make sure that anything that is modelled or designed is communicated effectively and is pulled from the organization and consumed. Otherwise it is ineffective if it is sitting there not being used.
  • Visit other organisations to see how they implemented business process management

Next week we are going to talk about process support and discuss how we go about implementing all we’ve discussed in the last few months in a sustained way for your organisation.


Thanks – have a great week.

 

Process-Session-Process-Capability

 

Marco Fargnoli
Marco Fargnoli
CONSULTING PRINCIPAL / TEAM LEADER Marco’s 25 years’ experience in small to large business operations from the ‘shop floor’ as an Avionics Technician to the ‘Executive boardroom’ as the Global Business Process Manager for GE Aviation Systems has provided in depth business knowledge and an excellent practical foundation to his academic qualification, Master in Business Process Management. Marco is passionate about helping people in all areas of life and infects others with his enthusiasm.

Related Posts

Leonardo wins 2020 Red Hat ANZ Professional Services Partner of the Year

Red Hat announced Leonardo as their 'ANZ Professional Services Partner of the Year'. This is the third year in a row Leonardo has been recognised at these regional awards, and we're extremely honoured again for this acknowledgement. Well done to Team Leonardo for your superb work delivering great outcomes for clients - and to Red Hat Asia Pacific for their amazing partner growth and results over the past year.

Leonardo Invests in Apromore to advance AI-Driven, Open-Source Process Mining Technology

MELBOURNE, AUSTRALIA – 7 July 2020 – Leonardo today announced its investment in Apromore - a leading developer of open-source, AI-driven process mining technology. The investment forms part of a Series A round of funding totalling $A6.8 million, led by German business process management specialist GBTEC, and also included The University of Melbourne, which helped to incubate Apromore prior to spin off.

Leonardo wins 2019 Red Hat Hackathon - Customer Experience with OpenSource

      We're thrilled to share with you that Leonardo has won 2019 Red Hat Hackathon 'ReBoot Customer Experience with Open Source'. Early on Friday morning ( 5am AEDT 13th December 2019),  Leonardo awarded first place from a field that included 320 participants from across the globe.  The Hackathon's brief was to reinvent customer experience using Open Source. Providing an outstanding customer experience that customers actually love is especially challenging in more traditional industries like banking, insurance, telecommunication, public sector/government, healthcare, manufacturing, or transportation. These markets offer great opportunities for change and disruption as has been shown by many examples such as Uber disrupting transportation, Twilio disrupting telcos and Stripe or Transferwise disrupting banking.  We want you to be the next disrupter who creates a customer experience that users actually love.  An Open Source solution - ACE  Airline Customer Experience Our project is an application using a Red Hat Process Automation Manager process-as-microservice developed for "ACE Airlines", our fictional client (see video above for the demo). It communicates personalised, event-driven (gate change, delay, etc.) messages to passengers in the language of their choice, using their preferred communications type (SMS, push notification, email).