<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=1907245749562386&amp;ev=PageView&amp;noscript=1">
Event_bg

The Leonardo Blog

All Posts

Sustaining Improved Organizational Performance

15_LC_Blog_May-2

Every organisation exists to deliver value (products, services or something less tangible) to ‘customers’ and other stakeholders. However strategic intent is defined, it is about delivering value both ‘outside’ (customers, suppliers, regulators, community etc.) and ‘inside’ (staff, shareholders, partners, franchisees etc.). We traditionally manage via the organisation chart, yet no entity shown on that chart can, by itself, deliver external value. In reality, we create, accumulate and deliver value by collaborating across the organisation. While resources are managed vertically with the organisation chart; value is created and delivered horizontally via the process architecture.   

Organizational performance is ultimately measured in terms of delivery of the value promised to customers and other stakeholders. This demands proactive management of the cross-functional activity that creates, accumulates, and delivers value. The value pathway must be discovered, value delivery performance must be measured, and performance gaps must be closed where there is a business case for doing so.       

It is no longer enough, if it ever was, to have a lean efficient organisation consistently producing a quality product. Henry Ford reduced the time it took to build a Model T chassis from 12½ hours to 1½ hours. That was a prodigious feat but would have been pointless if nobody wanted to buy a car.        

Sustaining organisational performance must start with the value proposition – what are we promising to deliver and does anybody care? Then we need to understand how we are delivering that value and the extent to which we are living up to our promises.   

Download free chapter of Reimagining Management

 

Related Posts

Leonardo at the Red Hat Forum in Sydney

Leonardo will be exhibiting and presenting at the Red Hat Forum in Sydney at the Hyatt Regency.  Our presentation topic will be 'Using Processes-as-Microservices to Drive Better Customer Experiences' which presents an approach that combines digitised processes, business rules, and microservices that collectively deliver improved customer experiences through event-driven digital “micro-moments” – those brief interactions with your customers that can sometime be neglected.

Leonardo partners with Trisotech for greater client success

Leonardo announced today that they have formed a partnership with Trisotech - a leading provider of highly visual and interactive software tools that help organizations innovate, transform and improve their operations. According to Adam Mutton, Managing Director of Delivery for Leonardo, “Trisotech enables Leonardo Consulting to foster an innovative, collaborative approach for the subject matter experts at its clients. Trisotech’s Digital Enterprise Suite is a modelling environment that helps Leonardo design, model and execute its customers’ business processes & business rules. Organisations globally are demanding digital and mobile enablement to streamline and automate their processes to improve the customer experience and drive revenue. Trisotech’s modelling platform delivers BPMN, CMMN and DMN which are crucial artefacts to drive consistency that connects business strategy to automation, integration and implementation for Leonardo’s clients.”

Leonardo partners with University of Melbourne’s Apromore

Leonardo and the University of Melbourne’s Apromore team today announced a partnership whereby Leonardo will be assisting the Apromore team in developing the platform strategy and implementing it through an agile methodology, and by providing industry-strength development power to improve the platform. According to Leonardo Managing Director of Deliver Adam Mutton, “Apromore’s unique selling point is that its process mining capabilities are ahead of the curve, given that they are directly informed by many years of academic research, combined with numerous applications in the field. We have substantial experience in supporting open-source initiatives and are confident we can transfer this experience to the Apromore Initiative”.